Report issues using the Issue Tracker

Sometimes, yes. You can look for FDev employee posts here:

This thread is announcing that bugs should be reported to the (at the time new) issue tracker so expecting responses here is probably counterproductive.

You could try posting in the most recent patch thread, or just read through them to see if others are having similar issues.

I get Mauve Adder reliably if I am travelling in a friend's ship & they jump to supercruise, if they are in my ship it's fine for both of us so I assume some issue with them hosting the instance. There's a fan-made thread with tips on port forwarding stickied in Dangerous Discussion that could give you some suggestions for workarounds.

New issue tracker, as I said, is a joke with 'expired' issues that are still a problem, 'fixed' that most certainly are not and 'confirming' issues that have at least six replies confirming the same problem. (Mauve adder issues abound in the new issue tracker, 145 at last count some dating back to update 2 and earlier: At least one is reported as 'fixed', many as duplicates and several 'expired' or 'confirming' even some marked a 'invalid'??) It seems that only issues that developers consider relevant are even looked at let alone investigated. As you say expecting a response here isn't productive but showing frustration at the terrible mess 'Odyssey' still is certainly has a place on the forum and considering just how many players do just that should be an indication that Frontier have a player base that is less than happy with their idea of a final release.
 
Dear FD, the fact that you made an issue tracker is good, but why does it work so badly? While I am writing about the problem in detail, each time as a result, the text disappears before sending it, before I had to restore it from memory, now I have to copy the text into a notebook, or even write it separately, then paste it. As far as I understand, the problem of tracker errors has existed for several years, but why is nothing being done about them?
 
i came accrose a Bug, i landed on a moon and repair modules, while repairing i want to walk outside but the game crashed.
 
Went to submit a bug just now and got this:

"Unfortunately you are not able to submit an issue at this time. You can still browse existing issues or, alternatively, try again at a later date."

(the browse existing issues bit is a lie, as that isn't working either)

Which issue tracker do I need to use to report that the issue tracker isn't working? ;)
 
Greetings Commanders!

We are now excited to launch our new Issue Tracker! The Issue Tracker replaces our Bug Reporting forums and can be accessed here:

https://issues.frontierstore.net/

To report a bug simply log in with your regular Frontier account and click 'Submit Report'. You'll then be given all the steps you need to let us know about any issues you have experienced.

On this site you can:
  • Submit issues
  • Follow the status of your reports
  • See which issues have been reported by others
  • Vote on which issues matter most to you
  • Search for specific reports
  • Help contribute towards existing issues
With the launch of our new Issue Tracker the Bug Reporting forums will now be archived and all reports will now use the Issue Tracker.

Thank you for all your support so far and for helping raise awareness of the issues that are affecting your gameplay!
All that functionality is amazing.
Why can't FDev do this for the Suggestions sub-forum, like make it matter and not just be a black hole?
 
What is the point of raising issues on the issue tracker, for them to be closed as expired because they haven't been confirmed in the allocated time frame? Particularly for issues that don't require multiple commanders saying "I'm seeing that too" and could be easily checked internally by devs. It's really frustrating.
 
What is the point of raising issues on the issue tracker, for them to be closed as expired because they haven't been confirmed in the allocated time frame? Particularly for issues that don't require multiple commanders saying "I'm seeing that too" and could be easily checked internally by devs. It's really frustrating.
For this reason, and the closing of bugs that can be confirmed but are just ignored, I no longer bother. I'll just gripe on the forums in the off chance one of them see it there.
 
What's the point in reporting CTD's if you're just going to let them expire without confirming any of them? Can't land on a planet without CTD and you let all of the reports expire without fixing the issue.
 
What's the point in reporting CTD's if you're just going to let them expire without confirming any of them? Can't land on a planet without CTD and you let all of the reports expire without fixing the issue.
There is no way to see whether a report submitted via the crash reporter has expired - those reports don't go to the issue tracker. I think you're confusing two similar but different topics

Or you're flooding the issue tracker with duplicates, wasting their time. Either way... ¯\(ツ)
 
Weird bug for odyssey reactivation base missions: when ennemies killed me (before or after reacitvation and i'm lvl3 authorization), i have a .... bounty! what!!!
So i wake up in a detention center far away from my missions
 

Ozric

Volunteer Moderator
If you submit an issue and use " within it then they display correctly initially.
1636307942383.png


However when you edit the issue, it displays the broken html of "
1636308060313.png


If you save it, then it displays it as text and doesn't turn it back into a " mark.

Also please, please, please give us a dark mode.
 
This thread is full with, as requested, reports of issues using the tracker. They're not getting fixed.

BTW, I encountered a fresh (to me) bug in Odyssey: If I filter on foot weapons, then sell some, the filter doesn't update but the list of guns does. I.e. I can select a brand and another pops up if I sell any.

I also tried searching for the very well known bug where talking to NPCs in the concourse throws me through the floor. The search function didn't help, so I couldn't find the issue to vote up. This bug is rather more prevalent than it used to be.
 
This thread is full with, as requested, reports of issues using the tracker. They're not getting fixed.

BTW, I encountered a fresh (to me) bug in Odyssey: If I filter on foot weapons, then sell some, the filter doesn't update but the list of guns does. I.e. I can select a brand and another pops up if I sell any.

I also tried searching for the very well known bug where talking to NPCs in the concourse throws me through the floor. The search function didn't help, so I couldn't find the issue to vote up. This bug is rather more prevalent than it used to be.
Actually, this thread is full of reports in a thread that requests that we use the issue tracker

This thread is not that issue tracker

Also, that bug you mentioned about the NPCs and going through the floor... what makes you say it is very well known? Or known at all? I saw something similar after exiting a terminal once before update 7, but haven't seen it happen with NPCs ever
 
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Actually, this thread is full of reports in a thread that requests that we use the issue tracker

This thread is not that issue tracker

Also, that bug you mentioned about the NPCs and going through the floor... what makes you say it is very well known? Or known at all? I saw something similar after exiting a terminal once before update 7, but haven't seen it happen with NPCs ever
I was being a touch facetious. Guess what's not covered in the "issue tracker"? Issues with the issue tracker. Of which there are plenty. People are interpreting the title of this thread because Fdev have gone out of their way to ensure there is no "right" place to submit them. In fact, there's no right place to point any issues out in general, as the "tracker" inevitably "expires" issues. It evidently exists because the issue report subforum was an eyesore, not to get anything sorted.
 
I was being a touch facetious. Guess what's not covered in the "issue tracker"? Issues with the issue tracker. Of which there are plenty. People are interpreting the title of this thread because Fdev have gone out of their way to ensure there is no "right" place to submit them. In fact, there's no right place to point any issues out in general, as the "tracker" inevitably "expires" issues. It evidently exists because the issue report subforum was an eyesore, not to get anything sorted.
Fair, the tracker does have its issues, and they add to the frustration one will often already be feeling to begin with, when seeking out the tracker in order to report a bug.

I would disagree that FDev is adding any frustration intentionally, though. Issues reported to the tracker do not, in fact, inevitably expire - I have personally reported or contributed to several issues that have gone on to become confirmed, with many of them already being fixed at this point.

Issue reports that are too vague or otherwise not well written are simply more difficult to reproduce - some will be dismissed, while others will end up being duplicate reports, such that none of the duplicates ever hit the confirmation threshold even if far more than 10 people report the same issue. The tracker is only a tool, the effectiveness of which depends heavily upon whether it is used correctly.
 

Ozric

Volunteer Moderator
Fair, the tracker does have its issues, and they add to the frustration one will often already be feeling to begin with, when seeking out the tracker in order to report a bug.

I would disagree that FDev is adding any frustration intentionally, though. Issues reported to the tracker do not, in fact, inevitably expire - I have personally reported or contributed to several issues that have gone on to become confirmed, with many of them already being fixed at this point.

Issue reports that are too vague or otherwise not well written are simply more difficult to reproduce - some will be dismissed, while others will end up being duplicate reports, such that none of the duplicates ever hit the confirmation threshold even if far more than 10 people report the same issue. The tracker is only a tool, the effectiveness of which depends heavily upon whether it is used correctly.
I have 79 issues created since the Issue Tracker launched. Granted about 40 of those were over the Odyssey Alpha, but many of my issues have been expired even though anyone can see that they are still an issue. But as an example who's going to take the time to confirm things like:

Wolf Rayet stars being displayed incorrectly - https://issues.frontierstore.net/issue-detail/9275 (still an issue)

The target icon being incorrect in the System Map - https://issues.frontierstore.net/issue-detail/32739 (I have recently remade this on for the hell of it https://issues.frontierstore.net/issue-detail/44632)

The Planetary Map cannot be selected from the Orrery - https://issues.frontierstore.net/issue-detail/36095 (I have recently remade this on for the hell of it https://issues.frontierstore.net/issue-detail/44631

It could be that my issues are poorly written though...

Now, nowhere in the expired message does it tell you that if the issue persists you should create a new report for it. So Frontier are actively discouraging you from doing so.
The reason a lot of duplicates are made is because the search function and the recommended issues function only use the titles of issues, not the description. The search also requires you to write multiple words in the correct order.

I have 3 confirming, 3 acknowledged (one of which is about duplicate Vibrant Purple paint jobs from the very first Twitch drops 12 months ago), 9 fixed (one of which is not fixed), 2 duplicates and 62 expired (more than 10 of which are still bugs). Some of the expired ones have even been fixed, but they're not marked as such and I don't know what has happened to them at all unless I trawl through and look myself because there is no feedback. Issues are manually expired on mass shortly after updates as you can see here, you may also find this thread interesting https://forums.frontier.co.uk/threads/when-is-the-issue-tracker-going-to-be-looked-at.564514/

It's worth mentioning that in this thread and elsewhere I have identified multiple bugs with the issue tracker itself and pushed to get them fixed, some of which have been thanks to Paul pushing for them to get done, some of which are still bugs that actually stop people from creating issues.
 
I have 79 issues created since the Issue Tracker launched. Granted about 40 of those were over the Odyssey Alpha, but many of my issues have been expired even though anyone can see that they are still an issue. But as an example who's going to take the time to confirm things like:

Wolf Rayet stars being displayed incorrectly - https://issues.frontierstore.net/issue-detail/9275 (still an issue)

The target icon being incorrect in the System Map - https://issues.frontierstore.net/issue-detail/32739 (I have recently remade this on for the hell of it https://issues.frontierstore.net/issue-detail/44632)

The Planetary Map cannot be selected from the Orrery - https://issues.frontierstore.net/issue-detail/36095 (I have recently remade this on for the hell of it https://issues.frontierstore.net/issue-detail/44631

It could be that my issues are poorly written though...
None of those issues appear to be game-breaking - FDev currently has their hands full with far more urgent issues, so I'd guess that's a factor. If the game was otherwise perfect, then these quality of life issues would get more room in the spotlight.

I would question whether "anyone" can see that they're still issues, as well - while they clearly jump out to you, not every player would know what a Wolf-Rayet star should look like. And there may be a bit of a misunderstanding regarding the target/plot icons - the system map only has the one icon, but one can't exactly target a body in another system, so it makes sense that the only icon available in the system map would inherently be for route plotting (so that you do target that body once you have arrived in the system). As for the planetary map issue, I would guess that players who don't use the orrery view far outnumber those that do. In each case, there are plenty of reasons why these issues aren't getting noticed nearly as much as, say, severe FPS drops or disappearing materials, etc.
Now, nowhere in the expired message does it tell you that if the issue persists you should create a new report for it. So Frontier are actively discouraging you from doing so.
The reason a lot of duplicates are made is because the search function and the recommended issues function only use the titles of issues, not the description. The search also requires you to write multiple words in the correct order.
I would argue that active discouragement would look more like, well, actively stating something, rather than neglecting to do so. They are not saying, "do not report this issue ever again" - and it seems silly to assume that one must be told to re-file after their previous report expires. If they did not mark them as expired, but simply ignored them, then you might have a point, but the very fact that they do clearly mark them as expired shows that they are communicating what they can. If the issue is significant enough, it will most certainly be reported again, until it gets addressed. If they aren't getting to it yet, it is most likely being overshadowed by bigger issues.

As for the search function, searching the descriptions would lead to even more bad matches than we already see with the current title-only method - it would add to the static that players already lack the patience to sort through. That would lead to even more duplicates than we already see, thereby burying reports even more. But if you can already tell that it only matches against the title, the better response would be to write better titles.

Even the most perfect issue tracking system will have duplicate reports, because the users are a wildcard - there will always be those who blindly report without first checking to see if there is an existing report they could contribute to. So the system must have triage methods to allow that static to dissipate with as little hindrance to progress as possible.

And there will always be those who do try, but don't write the best descriptions for one reason or another. Maybe they're only guessing at the cause, and happen to be guessing incorrectly - their reproduction steps in that scenario might cause others to believe that there is no issue, instead of realizing that they simply didn't take the correct steps to find an issue that does actually exist. Or there could be "lost in translation" issues.

The point is, even the most "perfect" tool is can be completely ineffective if not used correctly. And expiring issues are necessary, because there simply isn't enough time to address every little issue - they have to prioritize the biggest issues, the ones that affect the most players and/or break things the most severely. There are several good reason for the expiration mechanic.

If you're really passionate about an issue, there are several things you can do. Trying to find like-minded players is a good step - they may not have felt like making a report yet, but may be happy to contribute to an existing report to help it get confirmed. And if your reports expire, file a new one - and link the expired issue(s) to show that there are past confirmations, even if they aren't all collected in one place yet. If the issue is real and not just a misunderstanding, it will get addressed eventually, but it's up to the players to keep confirming that, yes, this issue does matter. If we all just filed one report and never looked back, then how would FDev know which issues are worth spending their finite time on first?
 

Ozric

Volunteer Moderator
None of those issues appear to be game-breaking - FDev currently has their hands full with far more urgent issues, so I'd guess that's a factor. If the game was otherwise perfect, then these quality of life issues would get more room in the spotlight.

I would question whether "anyone" can see that they're still issues, as well - while they clearly jump out to you, not every player would know what a Wolf-Rayet star should look like.
Wow, I'm actually quite surprised by a lot of your responses. I wasn't trying to demonstrate game breaking bugs to you, though I have those that have expired too and may or may not still be present in the game. You might also notice if you'd looked at them that the first one was raised 2 years ago when they didn't have their hands full. The point of reporting bugs isn't that other people say "oh yes I understand what this means, I also can confirm this happens", it's about highlighting them to the developer.

And there may be a bit of a misunderstanding regarding the target/plot icons - the system map only has the one icon, but one can't exactly target a body in another system, so it makes sense that the only icon available in the system map would inherently be for route plotting (so that you do target that body once you have arrived in the system).
Sorry, it makes more sense to use the plot route icon rather than the target icon that already exists? You use the System Map to target objects when you're in the system. Do you use the Navigation Panel to select each of the planets until you find the Earth-Like World you're looking for? Or how do you find the planet with the Argon atmosphere you scanned in the FSS earlier. You use the System Map, target the object and then fly there.

Plus of course you're neglecting to take into account that when you look at a different system to the one you're currently in the label says 'Plot Route' and displays the Plot Route icon. When you are in the System itself the label says 'Set Target' but still displays the Plot Route icon. It's a bug.

As for the planetary map issue, I would guess that players who don't use the orrery view far outnumber those that do. In each case, there are plenty of reasons why these issues aren't getting noticed nearly as much as, say, severe FPS drops or disappearing materials, etc.
So?

And if your reports expire, file a new one - and link the expired issue(s) to show that there are past confirmations, even if they aren't all collected in one place yet.
You didn't actually look at the issues did you? Though even I, as a software tester, have a limit to the amount of times I can be bothered to spend the time to rewrite a bug report.

Even the most perfect issue tracking system will have duplicate reports, because the users are a wildcard - there will always be those who blindly report without first checking to see if there is an existing report they could contribute to. So the system must have triage methods to allow that static to dissipate with as little hindrance to progress as possible.
Who said it wouldn't? Surely as part of the triage methods you would have person(s) assigned to checking through at least weekly and sorting through issues that might be duplicates and closing them as such, or marking invalid, or by design? But that doesn't happen.

The point is, even the most "perfect" tool is can be completely ineffective if not used correctly. And expiring issues are necessary, because there simply isn't enough time to address every little issue - they have to prioritize the biggest issues, the ones that affect the most players and/or break things the most severely. There are several good reason for the expiration mechanic.

If you're really passionate about an issue, there are several things you can do. Trying to find like-minded players is a good step - they may not have felt like making a report yet, but may be happy to contribute to an existing report to help it get confirmed. If the issue is real and not just a misunderstanding, it will get addressed eventually, but it's up to the players to keep confirming that, yes, this issue does matter.

But as demonstrated in the post and thread I linked, the expiration mechanic is a manual dump of issues just after an update.

I guess things like illegal goods being incorrectly marked down by 25%, meaning that Smuggling goods makes a loss. One of the selling points and professions advertised on the website being broken since December 2018 isn't important. Cause that bug was raised on the forum before we moved to the issue tracker. We then had to recreate the report when the issue tracker launched. It then expired, twice, and finally on the third time it managed to get confirmed. Where it's sat for 20 months!

If we all just filed one report and never looked back, then how would FDev know which issues are worth spending their finite time on first?
And now you hit the nub of the problem. When the Issue Tracker was first introduced we were categorically told it would not be used as a way of determining which issues were a priority. Then earlier this year the stance changed and we were told that was exactly how they had now decided to use it. So that means whoever can drum up the most support for an issue can artificially inflate it's "ranking" to make sure that it gets looked at ahead of issues that may actually be far worse. You can see this played out with the top 20 issues threads for example where 3 of the top 20 issues aren't actually bugs, but issues that people have artificially inflated because they had the backing.

Bug reporting systems should not be left up to the players to decide which ones need fixing. It's like listening to suggestions on how the game should be made from the forums 😂

So if you have to fight fire with fire you do. Please vote on this issue, with all of your alt accounts too (because that's allowed) and let's keep it in the top 20 where I have managed to get it. https://issues.frontierstore.net/issue-detail/12357
 
Wow, I'm actually quite surprised by a lot of your responses. I wasn't trying to demonstrate game breaking bugs to you, though I have those that have expired too and may or may not still be present in the game. You might also notice if you'd looked at them that the first one was raised 2 years ago when they didn't have their hands full.
Who says they didn't have more important issue two years ago? The visual appearance of a star has no impact on the game play - even those who notice it aren't losing in-game assets or failing missions as a result. It's an issue that can easily be ignored by the relatively small group of players that are able to notice it in the first place - that's not to say that it doesn't matter at all, just that even relatively minor bugs that actually affect gameplay will take priority every time.
The point of reporting bugs isn't that other people say "oh yes I understand what this means, I also can confirm this happens", it's about highlighting them to the developer.
Actually, the point of the bug tracker absolutely is to give other users a chance to say, "Yes, this happens to me, too" - the developers only have so much time in a day with which to work on things; there are simply way too many bug reports for them to just treat any and all reports as equal. So they focus on the most problematic bugs first, at all times. After the really obvious bugs, the next step is to see which issues on the tracker get the most confirmations, because those are the bugs that illicit the most reactions from the players - fixing those bugs will improve the experience for far more players per bug than if they spent a day working on a bug that only one player has reported. It's all about time management.
Sorry, it makes more sense to use the plot route icon rather than the target icon that already exists? You use the System Map to target objects when you're in the system. Do you use the Navigation Panel to select each of the planets until you find the Earth-Like World you're looking for? Or how do you find the planet with the Argon atmosphere you scanned in the FSS earlier. You use the System Map, target the object and then fly there.

Plus of course you're neglecting to take into account that when you look at a different system to the one you're currently in the label says 'Plot Route' and displays the Plot Route icon. When you are in the System itself the label says 'Set Target' but still displays the Plot Route icon. It's a bug.
Let's start small - say you're attempting to plot a route to a body in the same system you're already in... what's your next FSD jump?

There is none. So for the route plotter, which deals with system-to-system jumps, there is no route to plot. Therefore, only one icon is needed in-system. However, if you're attempting to target a specific body in a system you're not in yet, then you technically need to plot a jump, THEN target the body - they have simply made it so that you don't actually have to do each step individually; instead, you "plot" to the body, which actually equates to plotting to the system, then targeting the body.

Plotting system to system and targeting within a system are two separate, closely related processes - they aren't one and the same. While it is possible to target OR plot a system that you're not currently in, it is only actually possible to target a body within your current system - having two icons to achieve that same result would be more confusing than the current system.

But, again, this isn't game-breaking - it's like complaining that the color is slightly off...
So bugs that affect a few players are always going to be lower priority than bugs that affect considerably more players - let's consider a worst-case scenario: two bugs, but they can only fix one, and they will lose the players affected by the one they don't address first. Is it wiser to retain a few players at the loss of many, or the other way around? Again, it's triage.
You didn't actually look at the issues did you? Though even I, as a software tester, have a limit to the amount of times I can be bothered to spend the time to rewrite a bug report.
I looked at it - my advice was meant to be more general, not specific to your case, but I did word it poorly. Sorry about that - I actually meant to acknowledge that you already did link the expired reports, but I probably deleted more than intended during a hasty edit.
Who said it wouldn't? Surely as part of the triage methods you would have person(s) assigned to checking through at least weekly and sorting through issues that might be duplicates and closing them as such, or marking invalid, or by design? But that doesn't happen.
The point of an automated issue tracking system is to perform some triage without requiring man-hours that can be spent elsewhere. Otherwise, it becomes just another forum thread to be manually panned through, but with more steps. The developer interaction comes after that triage, when there is more certainty that their time is well spent rather than wasted.
But as demonstrated in the post and thread I linked, the expiration mechanic is a manual dump of issues just after an update.
Some are manually expired, yes, after an update - the changes that have been made may have negated the underlying cause, so the developers might end up wasting valuable time chasing bugs that no longer exist. It is sometimes more efficient, therefore, to expire the reports from old versions of the software, and let the players re-report (and link the expired issue).

But manually expired issues and time-expired issues are not mutually exclusive, so the existence of one does nothing to demonstrate that the other never happens.
I guess things like illegal goods being incorrectly marked down by 25%, meaning that Smuggling goods makes a loss. One of the selling points and professions advertised on the website being broken since December 2018 isn't important. Cause that bug was raised on the forum before we moved to the issue tracker. We then had to recreate the report when the issue tracker launched. It then expired, twice, and finally on the third time it managed to get confirmed. Where it's sat for 20 months!
Confirming that they dont' manually expire all issues arbitrarily - while they don't tell you there reasoning for every move they make, clearly there is some criteria being used to determine what steps to take.

Also, that's another example of a bug that seems low priority. Not meaningless or unimportant, but not the kind of bug that will ruin the game for the majority of players either. The number of players who incorporate that particular form of smuggling as a core component of their gameplay are likely vastly outnumbered by those who don't. Fixing it would please a handful of players, sure, but a much larger percentage of the player base would see it on the change log and say, "I never noticed that" and proceed to look for the issues that have been bothering them. Again, triage.
And now you hit the nub of the problem. When the Issue Tracker was first introduced we were categorically told it would not be used as a way of determining which issues were a priority. Then earlier this year the stance changed and we were told that was exactly how they had now decided to use it.
You misunderstood - the only reason to devote any time to developing an issue tracker is to use it as a tool for more effective issue tracking; claiming that it would not be used for its only purpose would be odd, especially right after they spent the time to build it in the first place.

At most, FDev would have included a disclaimer that filing an issue report does not constitute any promise that they will change anything, or that any changes will be dictated by the players' suggestions. It is a feedback tool, not a place to make demands, and there are always some players who forget that the center of the Elite universe isn't on them, so such a disclaimer is typical. That doesn't mean FDev threw development time at an elaborate website for us to scream into a void - they still use the feedback.
So that means whoever can drum up the most support for an issue can artificially inflate it's "ranking" to make sure that it gets looked at ahead of issues that may actually be far worse.
No, that means that issues that affect more players will naturally rise to the top of the priority list, as it should be. That is literally the purpose of the tool, to assist the developers in prioritizing their time.

Sure, it's possible for the influencers within the community to use that influence to sway things - this is true in all things. But if they hyper-focus on minor issues that aren't actually a big deal to the rest of the community, they'll waste their influence and possibly lose it in the long run. I've seen some of the issues that some streamers have raised awareness about - they're not bribing anyone, they're not "cheating" the system. Not every issue they highlight gets attention right away - no significant number of players is blindly taking orders about which issues to confirm.

And besides, confirmation does require some proof - people aren't faking log files and screen shots to "win" some perceived popularity contest.
You can see this played out with the top 20 issues threads for example where 3 of the top 20 issues aren't actually bugs, but issues that people have artificially inflated because they had the backing.

Bug reporting systems should not be left up to the players to decide which ones need fixing. It's like listening to suggestions on how the game should be made from the forums 😂

So if you have to fight fire with fire you do. Please vote on this issue, with all of your alt accounts too (because that's allowed) and let's keep it in the top 20 where I have managed to get it. https://issues.frontierstore.net/issue-detail/12357
Sounds like you're complaining that you thought you found a way to cheat, and it isn't working, so you assume others had the same idea and did it better than you...

However, the players absolutely should be allowed to give feedback - they're the ones using the product. It does appear that your opinions aren't representative of any majority among the playerbase, but eliminating player feedback includes yours, so I'm not sure how that would help you. The only way to get smaller issues to the front of the queue is for the higher priority issues to be dealt with, not ignored.

Admitting, on FDev's own forums, to using alt accounts on their issue tracker for the express purpose of intentionally and artificially inflating your own wants over those of the rest of the player base is, however, a bold move, I guess
 

Ozric

Volunteer Moderator
Who says they didn't have more important issue two years ago? The visual appearance of a star has no impact on the game play - even those who notice it aren't losing in-game assets or failing missions as a result. It's an issue that can easily be ignored by the relatively small group of players that are able to notice it in the first place - that's not to say that it doesn't matter at all, just that even relatively minor bugs that actually affect gameplay will take priority every time.
You are missing the point that issues expiring means that something is forgotten about.

Actually, the point of the bug tracker absolutely is to give other users a chance to say, "Yes, this happens to me, too" - the developers only have so much time in a day with which to work on things; there are simply way too many bug reports for them to just treat any and all reports as equal. So they focus on the most problematic bugs first, at all times. After the really obvious bugs, the next step is to see which issues on the tracker get the most confirmations, because those are the bugs that illicit the most reactions from the players - fixing those bugs will improve the experience for far more players per bug than if they spent a day working on a bug that only one player has reported. It's all about time management.
That is what a Project Manager is for. And, once again, using the issue tracker for seeing which issues have the most votes is the complete opposite of what it was implemented to do. Also with only 6 votes, you are forcing people to choose which issues they think are most important, which will vary wildly depending on what you're currently doing in game.

Let's start small - say you're attempting to plot a route to a body in the same system you're already in... what's your next FSD jump?

There is none. So for the route plotter, which deals with system-to-system jumps, there is no route to plot. Therefore, only one icon is needed in-system. However, if you're attempting to target a specific body in a system you're not in yet, then you technically need to plot a jump, THEN target the body - they have simply made it so that you don't actually have to do each step individually; instead, you "plot" to the body, which actually equates to plotting to the system, then targeting the body.

Plotting system to system and targeting within a system are two separate, closely related processes - they aren't one and the same. While it is possible to target OR plot a system that you're not currently in, it is only actually possible to target a body within your current system - having two icons to achieve that same result would be more confusing than the current system.
I mean I can't believe you're sticking with this, but OK.
The Galaxy Map has two icons for two different options:
Plot Route
NontJzAl.jpg

And Set Target
j7Iv57gl.jpg


When looking at the System Map for another system the words used match the icon correctly
xQXRUcZl.jpg


When looking at the System Map for the system you are currently in, the words used do not match the icon correctly
eZXxxxCl.jpg


But, again, this isn't game-breaking - it's like complaining that the color is slightly off...
So that means that the bug should be discarded by the company? Or that the end user should be forced to repeatedly raise the same issue?


The point of an automated issue tracking system
The Issue Tracker is not automated for issues expiring

But manually expired issues and time-expired issues are not mutually exclusive, so the existence of one does nothing to demonstrate that the other never happens.
No but paying attention to the Issue Tracker and tracking your own issues does.

Confirming that they dont' manually expire all issues arbitrarily
You haven't. Also I have shown already that issues that are fixed and mentioned in the patch notes are in fact just manually expired because they hadn't reached confirmation.

Also, that's another example of a bug that seems low priority.
One of the main professions in the game being broken for three years is low priority, gotcha.

You misunderstood - the only reason to devote any time to developing an issue tracker is to use it as a tool for more effective issue tracking
I think you might be the only person who shares that point of view.

It is a feedback tool,
No it isn't

And besides, confirmation does require some proof - people aren't faking log files and screen shots to "win" some perceived popularity contest.
Actually no it doesn't. Confirmation is the only part of the process that is fully automated. All it requires is for 10 other accounts (because Elite requires more confirmations than the other games) to type 30 characters and click the 'can reproduce' button. Actually they don't need to be other accounts as someone demonstrated that you could get an issue confirmed by replying to it yourself. (I hope this has been fixed).

Sounds like you're complaining that you thought you found a way to cheat, and it isn't working, so you assume others had the same idea and did it better than you...
sigh No, that is not what I said at all. Take this issue as an example. https://issues.frontierstore.net/issue-detail/34569
Not a bug, actually against the EULA, but still gets 190 votes making it the 6th highest voted issue on the tracker. 🤷‍♂️
Do you think people who have built themselves sim pits are in the majority?

However, the players absolutely should be allowed to give feedback
The Issue Tracker is not for giving feedback.

Admitting, on FDev's own forums, to using alt accounts on their issue tracker for the express purpose of intentionally and artificially inflating your own wants over those of the rest of the player base is, however, a bold move, I guess
Read any of the threads on the Issue Tracker over the last two years. Read any of the Update threads since Odyssey was released. Read any of the Issue Report threads since they started.
This is the situation that Frontier have created, I just decided last month to do something about an issue I am passionate about. And to show that it shouldn't just be Odyssey issues that are focused on.

Also as an aside, I only have one alt account. Certainly not like people who got dozens of free accounts on Epic ;)
 
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