Playing the game themselves. You must be new in these parts of the galaxyMmmh, okay...
So, what's the best way of reporting issues? The official forum forwards to the issue tracker, and the steam forum is explicitely stated as not monitored by Frontier. So, how do they get their informations about bugs? Playing the game themself in their work breaks?
i've watched as over the years IT departments spend more time and energy trying to bury bug reports rather than deal with them. they let them stack up because they don't fit into their nice 'stories' and disrupt their 'agile' philosophies. if you get a bad manager they let them stack up then when the next person comes in they have a mountain of crap which they eventually decide to ignore completely because they are 'too old' and 'things have changed'. then they stockpile a new list of bugs that perpetually go through 'reviews' and 'categorization' until people stop caring.The issue tracker is utter rubbish. Nobody reads it, certainly not the devs, and even if by some miracle one of them does because they remember it's there, they certainly don't do anything about the posted bugs. This utterly ridiculous system of voting up bugs to be fixed is just pure laziness on behalf of FD, as they should be trying to fix as many bugs as possible, not deciding which ones to fix based on a few votes. Laughable
Yep. That feels rubbish. Many bugs that I reported came to complete waste. Im gonna re-report most annoying ones again - but it will also be the last time if they gonna expire again...I see they've started expiring old unconfrmed bugs. This should be interesting.
Hmm it strikes me a perfect job for a Community Manager to message things to the players. Give some feedback to bug-reporters, engage with the community, show communication is alive.Wait for the next patch before you report known (for us) bugs again... there's a very small chance they have actually being fixed by then.